Refund & Cancellation Policy

Effective Date: October 4, 2026

1. Subscription Cancellation

Customers may cancel a monthly or annual LeaseLattice subscription in accordance with the cancellation procedures available through their LeaseLattice account.

Monthly subscriptions automatically renew for successive monthly billing periods unless canceled before the applicable renewal date. Cancellation of a monthly subscription is effective at the end of the then-current monthly billing period.

Annual subscriptions automatically renew for successive annual subscription terms unless canceled before the applicable renewal date. Cancellation of an annual subscription is effective at the end of the then-current annual subscription term.

Cancellation does not, by itself, entitle a customer to a prorated refund for the unused portion of a billing period or annual subscription term.

2. Refunds

Subscription fees are generally non-refundable, except where required by applicable law. Refund requests may be submitted within 14 days of the applicable subscription charge or renewal and will be considered and processed in accordance with Paddle’s applicable refund procedures. Submission of a refund request does not guarantee a refund.

Because Paddle is LeaseLattice's merchant of record and payment service provider, refunds may be processed by Paddle in accordance with Paddle's applicable refund procedures.

Cancellation of a subscription does not, by itself, entitle a customer to a prorated refund for the unused portion of a monthly billing period or annual subscription term.

Nothing in this Policy limits any refund rights that cannot lawfully be waived.

3. Merchant of Record

LeaseLattice uses Paddle as its merchant of record and payment service provider for applicable subscription transactions. Paddle may process payments, taxes, refunds, and related billing matters on LeaseLattice's behalf.

Where Paddle's policies or applicable law provide a customer with a refund right, those rights remain unaffected by this Policy.

4. Requesting a Refund or Billing Assistance

Customers may submit a refund request within 14 days of the applicable subscription charge through Paddle's applicable customer support process, including through Paddle.net, or by contacting LeaseLattice at hello@leaselattice.com.

Customers may also use the billing/support options made available through their LeaseLattice account.

Because Paddle is LeaseLattice's merchant of record, Paddle may handle the applicable refund or billing request directly. Refunds, when approved or otherwise required, are processed through the applicable payment method and payment provider.

5. Relationship to the Terms of Service

This Policy supplements the LeaseLattice Terms of Service. If there is a conflict between this Policy and the Terms of Service, the Terms of Service control unless applicable law requires otherwise.

6. Contact

LeaseLattice LLC

425 East 63rd Street, Suite E2D

New York, NY 10065

Email: hello@leaselattice.com