LeaseLattice Privacy Policy
Effective Date: October 4, 2026
LeaseLattice LLC (“LeaseLattice,” “we,” “us,” or “our”) provides software and technology solutions for commercial real estate, including lease management, lease intelligence, asset management, data analytics, and business intelligence. LeaseLattice is a business-to-business service designed for commercial real estate professionals.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use the LeaseLattice platform, website, and related services (collectively, the “Services”).
1. Information We Collect
A. Account and Business Information
When you create or use a LeaseLattice account, we may collect:
- Name
- Business email address
- Company or organization name
- Job title or role
- Login and authentication information
- Workspace and account information
- Subscription and billing information
- Information you provide when contacting us
B. Lease and Commercial Real Estate Information
The Services are designed to process commercial real estate information provided by our customers.
This may include:
- Lease agreements
- Amendments and addenda
- Exhibits and supporting documents
- Tenant names and information
- Property and ownership information
- Suite and unit information
- Rent and other financial terms
- Lease dates
- Renewal and extension options
- Operating expense provisions
- Maintenance and repair obligations
- Insurance requirements
- Guarantees
- Critical dates and notice deadlines
- Other information contained in documents uploaded to the Services
This information may contain confidential business information belonging to you or third parties.
C. Technical and Usage Information
We may automatically collect information about how you access and use the Services, including:
- IP address
- Browser and device information
- Operating system
- Login activity
- Pages and features accessed
- Date and time of activity
- Error and diagnostic information
- Usage and performance information
2. How We Use Information
We use information collected through the Services to:
- Provide, operate, and maintain the Services
- Process and organize lease and property information
- Extract information from uploaded documents
- Generate lease abstracts and structured lease intelligence
- Provide natural-language search and Asset Intelligence functionality
- Generate alerts and notifications
- Maintain and improve the reliability, security, and performance of the Services
- Authenticate users and enforce workspace permissions
- Process subscriptions and payments
- Respond to customer inquiries and provide support
- Detect, prevent, and address fraud, abuse, security incidents, and technical problems
- Comply with legal obligations
- Perform other purposes disclosed at the time information is collected
3. Artificial Intelligence and Customer Data
LeaseLattice uses artificial intelligence to provide features such as document processing, information extraction, lease intelligence, and natural-language search.
Customer Documents Are Not Used to Train General-Purpose AI Models
LeaseLattice does not intentionally use customer-uploaded lease documents or other customer content to train general-purpose artificial intelligence models for use by other customers or the public.
Customer content is processed to provide the Services requested by the customer.
LeaseLattice may use third-party AI infrastructure and service providers to process information on our behalf. Those providers may process information as necessary to provide the applicable AI functionality, subject to their applicable terms and technical controls.
AI-Generated Information
AI-generated information may contain errors, omissions, or inaccuracies.
LeaseLattice is designed so that AI-extracted information can be reviewed and approved by authorized users before it becomes authoritative within the customer's workspace.
Customers remain responsible for reviewing AI-generated information and determining whether it is appropriate for their business purposes.
LeaseLattice does not provide legal, accounting, tax, investment, or other professional advice.
4. How We Share Information
We may share information with service providers and other third parties when reasonably necessary to provide and operate the Services.
These may include providers supporting:
- Cloud hosting and database infrastructure
- File and document storage
- Artificial intelligence processing
- Authentication and security
- Transactional email delivery
- Subscription billing and payment processing
- Customer support
- Website and application infrastructure
We may also disclose information:
- When required by law, regulation, legal process, or governmental request
- To protect the rights, property, or safety of LeaseLattice, our customers, users, or others
- To investigate fraud, security incidents, or violations of our agreements
- In connection with a merger, acquisition, financing, sale of assets, or other corporate transaction
- With your direction or consent
We do not sell customer lease documents to third parties.
5. Service Providers
LeaseLattice currently uses third-party infrastructure and service providers to operate portions of the Services.
These may include:
Cloud Infrastructure
LeaseLattice uses cloud infrastructure for application hosting, databases, authentication, and private document storage.
Artificial Intelligence
LeaseLattice uses an AI Gateway provided through its application infrastructure to route certain AI requests to third-party AI models.
Lease document processing may involve transmission of document content to the applicable AI processing service. Asset Intelligence functionality may involve transmission of user questions and selected retrieved lease facts for response generation.
LeaseLattice uses third-party email infrastructure to send transactional communications, including account-related messages and certain lease alerts or notification digests.
Billing
LeaseLattice uses Paddle for subscription billing and payment processing. Paddle may receive information necessary to process subscriptions, payments, taxes, invoices, refunds, and related billing activities.
Lease documents and lease intelligence are not provided to Paddle for billing purposes.
6. Data Retention
LeaseLattice generally retains customer information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Privacy Policy.
Lease documents and associated lease intelligence may remain in a customer's workspace until the customer or an authorized user deletes the information or the workspace is terminated or otherwise purged in accordance with applicable procedures.
LeaseLattice deletes customer information 30 days after the paid subscription expires, subject to legally required retention and ordinary backup/disaster-recovery limitations. Certain information may be retained for longer periods where necessary to:
- Comply with legal or regulatory obligations
- Resolve disputes
- Enforce agreements
- Maintain security records
- Prevent fraud or abuse
- Maintain appropriate business records
7. Data Security
LeaseLattice uses reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
Security measures may include:
- Authentication controls
- Role- and workspace-based access controls
- Database access controls
- Private document storage
- Encryption and secure transmission
- Server-side processing of sensitive credentials and API keys
- Signed access mechanisms for protected documents
- Monitoring and logging of relevant system activity
No method of transmission or storage is completely secure, and LeaseLattice cannot guarantee absolute security.
8. Customer Ownership and Control
As between LeaseLattice and the customer, the customer retains its rights in customer content uploaded to or processed through the Services.
LeaseLattice receives the limited rights necessary to host, process, transmit, display, and otherwise use customer content solely to provide and operate the Services and for other purposes expressly permitted by the applicable agreement.
Nothing in this Privacy Policy transfers ownership of customer lease documents to LeaseLattice.
9. Your Choices and Rights
Depending on your location and applicable law, you may have rights regarding personal information, which may include the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request information about how personal information is processed
- Object to or restrict certain processing
- Exercise other rights provided by applicable law
Because LeaseLattice primarily provides a business-to-business service, many requests relating to lease or business information should be directed through the customer's organization or workspace administrator.
To submit a privacy request, contact us at:
10. California Privacy Rights
If applicable California privacy laws apply to your information, you may have additional rights regarding your personal information.
Depending on the circumstances, these may include rights to access, correct, delete, or obtain information regarding certain categories of personal information.
To exercise an applicable privacy right, contact:
11. Children's Privacy
The Services are intended for business users and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13 through the Services.
If you believe a child has provided personal information to us, please contact us.
12. Third-Party Websites and Services
The Services may contain links to third-party websites or integrate with third-party services.
LeaseLattice is not responsible for the privacy practices, security, or content of third-party websites or services.
You should review the privacy policies and terms of those third parties before providing information to them.
13. International Data Transfers
LeaseLattice is currently intended for customers in the United States. LeaseLattice and its service providers may nevertheless process information in the United States and other jurisdictions where our service providers operate.
For example, certain third-party infrastructure used to provide the Services may process information outside the United States. As a result, information submitted to LeaseLattice may be transferred to and processed in jurisdictions with data protection laws that differ from those in the United States.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may provide notice through the Services, by email, or by other reasonable means.
The updated Privacy Policy will become effective when posted, unless a later effective date is specified.
15. Contact Us
If you have questions about this Privacy Policy or LeaseLattice's privacy practices, please contact:
LeaseLattice LLC425 East 63rd Street, Suite E2DNew York, NY 10065
Email: privacy@leaselattice.com